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[Closed] Update Failed: Download failed. cURL error 28: Operation timed out after 300000

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This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 5 years ago.

Assigned support staff: Luo Yang.

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#438240

I am trying to: Update Toolset plugins on WordPress 4.6.1. Never had a problem updating Toolset before these last versions of CRED, Types, Access, etc.

I visited this URL: N/A

I expected to see: Usual successful updates

Instead, I got: Update Failed: Download failed. cURL error 28: Operation timed out after 300000 milliseconds ......
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HOST RESPONSE:
The problem appears to be with accessing update files for the Toolset* named plugins installed on your site. As plugins available in the official WordPress repository update fine, it looks like the issue may be isolated to the provider for these plugins.

Requests made to their servers to download the plugins are timing out, as can be seen from the following systems trace excerpt:

poll([{fd=12, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 0) = 0 (Timeout)
clock_gettime(CLOCK_MONOTONIC, {431842, 326181749}) = 0
clock_gettime(CLOCK_MONOTONIC, {431842, 326328342}) = 0
clock_gettime(CLOCK_MONOTONIC, {431842, 326534741}) = 0
poll([{fd=12, events=POLLIN|POLLPRI|POLLRDNORM|POLLRDBAND}], 1, 1000) = 0 (Timeout)

I would recommend you download the newest versions of these plugins manually from their developer, and then manually upgrade the plugins by uploading their files to the hosting server.
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#438386

Luo Yang
Supporter

Languages: English (English ) Chinese (Simplified) (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

Dear jan,

Thanks for the feedback, I put this thread into our to-do list, our developers will take care of it.
You can perform this manual update by downloading and uploading the plugin files to your website. You can download latest Toolset plugins from your Account's download page:
=> https://toolset.com/account/downloads/

#438421

Luo Yang
Supporter

Languages: English (English ) Chinese (Simplified) (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

Our 2nd supporters need to duplicate same problem, please follow the document to provide debug information:
https://toolset.com/faq/provide-debug-information-faster-support/
How to provide debug information for faster support

#438771

Luo Yang
Supporter

Languages: English (English ) Chinese (Simplified) (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)

And we need the PHP debug logs, please enable PHP debug mode, copy and paste the debug logs here
PHP Debugging
In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . 'https://cdn.toolset.com/error_log.txt');
This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).
https://toolset.com/documentation/user-guides/debugging-types-and-views/

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