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[Resolved] Update error PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find …

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by beateS-2 6 years, 6 months ago.

Assisted by: Shane.

Author
Posts
#903903
Toolset update error 1.JPG
Toolset update error 2.JPG

I am trying to: Update Toolset plugins
Instead, I got: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Manual download does not provide newest plugin modules

Please provide advice and/or update download site.
Thank you.
Beate

#903962

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screen Shot 2018-05-25 at 10.40.49 AM.png

Hi Beate,

Thank you for contacting our support forum.

Actually from your screenshot your version information is showing incorrectly.

It should look like this. See Screenshot.

Under the Current Column you will see the correct versions.

Not sure why your installer is displaying the incorrect information.

Thanks,
Shane

#904679

Hi Shane,

thanks for prompt reply. Unfortunately, I only can get the same screen partially in BETA but not in PRODUCTION mode. When switching from Production to Beta, some plugins get an update, but not the Module Manage. Then, when switching back to PRODUCTION none of the installed Toolset plugins are updated.

Please advice, how to update in PRODUCTION mode, all plugins to its current version.

Thank you.
Best, Beate

#905050

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Beat,

It seems that this was an issue on our end and was resolved by our systems team on Friday.

Could you check and let me know that all is well now?

Thanks,
Shane

#905959

Thanks for prompt and fast solving the issue. Appreciate your support.