update domain in license registry

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Framework Installer plugin, Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by Christian Cox 6 years, 9 months ago.

Assisted by: Christian Cox.

Author

Posts

July 22, 2017 at 8:26 pm #551656

azulE

I am trying to: update the plugin

I visited this URL: hidden link

I expected to see: Ok

Instead, I got: hidden link

July 23, 2017 at 6:02 pm #551799

Christian Cox

Hi, can you confirm that the site URL you have registered in your account matches "hidden link"? Please check that it uses "https" and not "http". If everything matches perfectly, please let me know and I will reach out to our accounts team for assistance. Thanks, and sorry for the inconvenience here.

July 25, 2017 at 3:13 pm #552596

azulE

Hi! My url is hidden link

Thank you!

July 25, 2017 at 3:23 pm #552605

Christian Cox

Okay thanks, I am reaching out to our account team for some clarification. In the meantime, can you confirm that only one site is registered in your account? A basic membership plan includes the ability to register the plugin on one site. If more than one site is registered, please delete all but your current domain and try again.

July 25, 2017 at 3:38 pm #552613

Christian Cox

Hi, the accounts team has informed me that the URL registered in your /account/sites page is hidden link, not hidden link. Please register the .red URL in your account area and try again. Let me know how it goes.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.