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[Resolved] Unable to edit layout. Pencil not visible and error in .js console invalid char

This support ticket is created 7 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by fred-r.M 7 years, 7 months ago.

Assisted by: Shane.

Author
Posts
#427040
Screen Shot 2559-08-23 at 4.40.58 PM.png
Screen Shot 2559-08-23 at 4.40.19 PM.png

I am trying to: Edit a layout (Home Page)

I visited this URL: hidden link

I expected to see: The Pencil icon -- it shows up if I open an incognito window (or use a new computer) - but only on the first view of that edit page. Every visit to that page after - no 'edit pencil' visible on mouseover.

Instead, I got:

#427126

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Fred,

Thank you for contacting our support forum.

I suspect that this issue is being caused by a plugin conflict.

What I recommend that you do is to temporarily disable all your non-toolset plugins and try again.

Once you have done this please let me know if it works.
Thanks,
Shane

#431606

Shane,

Sorry for late response. I was able to determine that when a related view contains inline javascript - the edit page will not function.

When I remove all inline js - I can edit the layout again. We need to use the inline javascript to place a 3rd party search form into the page. If you have any other ideas of how to do this, so we do not have to remove it/restore it - every time we edit that page - we'd sure appreciate hearing them.

Thanks.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.