Skip Navigation

[Resolved] Unable to edit Form because "There has been a critical error on your website"

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 - -
13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 - -

Supporter timezone: America/New_York (GMT-04:00)

Tagged: 

This topic contains 4 replies, has 2 voices.

Last updated by Christian Cox 3 years, 8 months ago.

Assisted by: Christian Cox.

Author
Posts
#1689439

Tell us what you are trying to do?
I am trying to edit a Form but instead I see an error message: "There has been a critical error on your website"

#1689441

I don't see anything obvious, and the error log file at /error_log doesn't seem to be updated to include information about the current Forms editor error. May I temporarily deactivate some plugins to try to pinpoint conflicts? Is it okay for me to download a clone of the site with the All In One WP Migration plugin?

#1689759

Thanks for having a look.
Yes, you can do both, no problem.

#1690061

Hi Christian, just to let you know that I found the critical error was being caused by an old version on Envira. Now it's all working. This issue doesn't make sense anymore. You can please focus on the emails functions.

Thank you!

#1690591

Okay thanks, I am closing this ticket.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.