Types throwing 404

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	-
-	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	-

Supporter timezone: Europe/London (GMT+01:00)

Tagged: Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by Nigel 5 years, 9 months ago.

Assisted by: Nigel.

Author

Posts

June 28, 2018 at 6:45 pm #918984

suzyo

Screen Shot 2018-06-28 at 2.40.24 PM.png

I am trying to:

Link to a page where the issue can be seen:

I expected to see:

Instead, I got: 404 errors (21 of them, partial list included in screenshot): e.g. types/vendor/toolset/onthego-resources/onthegosystems-icons/fonts/onthegosystems

June 28, 2018 at 8:16 pm #919033

suzyo

actually, 31 pages of redirects, and disabling and deleting the plugin (which I have not started using on this site) along with updating to latest version did nothing.

June 29, 2018 at 2:05 pm #919339

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Suzy

The screenshot doesn't specify individual files that are missing, just the folder.

That folder plugins/types/vendor/toolset/onthego-resources/onthegosystems-icons/fonts/onthegosystems contains fonts in a variety of formats.

Can you use FTP (or a backend File Manager plugin) to examine the folder and check whether it includes the font files.

If they are missing, something went wrong with your installation of Types.

More likely, there is something particular to your server or to one of the plugins you have installed or your theme.

So before going any further, do you still see the 404s if you disable all non-Types plugins and switch theme to twentyseventeen?

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.