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[Resolved] Translated custom field empties when I translate the original language.

This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Shane 4 years, 5 months ago.

Assisted by: Shane.

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#1378887
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I am trying to: Change the content of a custom field, on a product page (woo commerce) in its original language (english)

Link to a page where the issue can be seen: hidden link (english version with edited custom field), see French version : hidden link

I expected to see: I don't understand why the french content gets deleted when I update the english version. Sometimes we will just update the english version, or sometimes just the french. I want both pages to be linked but not sync ...

Instead, I got: See screeshots

#1379003

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Frederic,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can check on this one for you ?

The private fields have been enabled for your next response.

Thanks,
Shane

#1379069

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Frederic,

Thank you for the credentials.

I was able to clearly see the issue at hand however i'm not sure what is causing it as it shouldn't delete the value when you've updated the translation.

What I recommend that you do is to temporarily disable the non-toolset and WPML plugins and try again.

If the issue still occurs after this then I would recommend opening a ticket with the WPML team directly as they are better equipped to debug translation issues.

https://wpml.org/forums/forum/english-support/

Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.