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[Resolved] Toolset WooCommerce Views Plugin breaks all products (prices disappear)

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 4 replies, has 2 voices.

Last updated by catherineR-2 5 years ago.

Assisted by: Luo Yang.

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#1226867
plugin active.png
plugin not active.png

This was working before, so I'm not sure when this issue started. We disabled all plugins, one-by-one, and found it to be caused by the Toolset WooCommerce Views plugin.

See the attached images to see what's happening. When that plugin is not activated, when viewing a product on our site, we can see its price and add it to the cart.

When that plugin is activated, the price and "add to cart" button disappear, and products can no longer be purchased anywhere on our site.

#1226879

By the way, we are not using any WooCommerce Views from that Toolset plugin yet. We just had it activated since we were going to begin using it soon.

#1226972

Hello,

Please follow our document to setup the WooCommerce Views settings:
https://toolset.com/documentation/user-guides/getting-started-woocommerce-views/#woocommerce-views-initial-setup

For example, you don't need to use WooCommerce Views in the shop page, you can try these:
Dashboard-> Toolset->WooCommerce Views
in section "Product Archive Template File", Enable option "WooCommerce Plugin Default Archive Template (doesn't display layouts)", and test again.

#1227318

Thanks, I appreciate your response. Not sure why it was working before (we had the plugin activated but unused for the past couple months) and all of a sudden it stopped. By switching the template to the WooCommerce default template it works.

#1227319

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.