This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | - |
| - | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | - |
Supporter timezone: Asia/Hong_Kong (GMT+08:00)
This topic contains 2 replies, has 2 voices.
Last updated by hollyG 3 years, 7 months ago.
Assisted by: Luo Yang.
COMPLAINT
I have had this same issue for months! Jamal has looked into it but was not able to solve it. He basically told me it doesn't matter (https://toolset.com/forums/topic/error-update-failed-undefined/) and there was nothing more to do however it does matter!! I have bought toolset and just like the rest of your customers I deserve to have the same access to my product as everyone else. Otherwise, it is a breach of contract and supply of unsatisfactory goods. Right now I need to install the Toolset Forms Commerce add-on and yet I can't do this because it doesn't recognize my key and this is going to cause me delays as you are off at the weekend and I will now have to wait probably be told that I have to yet again set up a login for you to take a look and check something that Jamal has supposedly already checked. I think that this should be made an absolute priority for your solutions/tech team and this time can you fix it properly allowing me full functionality
hidden link
