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[Resolved] toolset layout missing

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 5 replies, has 2 voices.

Last updated by JI-MANJ3427 3 years, 5 months ago.

Assisted by: Waqar.

Author
Posts
#1828127
error.jpg
normal.jpg

Hello,

I've created two same website under the same server, theme, plugin, etc., but the html of the two website are different.
Compare with the two pictures, and it seems like some codes are missing. Please see the red circle marked on the picture.

With the wrong html, the adminbar can't display properly either.
Could you please help me to check the picture attached?

#1828261

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

{ticket status updated}

#1831539

Hi Waqar,

I'll provide the database and the whole site backup for you to test the problem I've met.
Could you help me turn the ticket to private? Thanks.

#1831561

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Sure, we'll be happy to investigate this in more detail.

I've set your next reply as private and it would be more efficient if you could share the website's clone through the Duplicator plugin.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

regards,
Waqar

#1834433

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for sharing the duplicator package.

During troubleshooting, I noticed this error in the error log:


PHP Fatal error:  Uncaught Error: Call to undefined function wc_get_page_id() in ...\wp-content\themes\oceanwp\inc\breadcrumbs.php:658

The theme seems to be confusing the "Product" custom post type on your website with the one from the WooCommerce plugin and is calling its function "wc_get_page_id". But, since WooCommerce is not active, it results in the fatal error and breaks the single product page.

As a quick fix, you can remove or comment out these lines from the theme's file "wp-content\themes\oceanwp\inc\breadcrumbs.php" starting at line# 653:


// If the post type is 'product'.
else if ( 'product' === $post->post_type
	&& 'none' != $products_tax ) {

	if ( 'shop' == $products_tax ) {
		$shop_id = wc_get_page_id( 'shop' );
		$this->items[] = sprintf( '<a href="%s">%s</a>', esc_url( get_permalink( $shop_id ) ), get_the_title( $shop_id ) );
	} else {
		$this->add_post_terms( $post_id, $products_tax );
	}

}

For a proper fix, you can report this bug to the "OceanWP" theme's support, so that it can be fixed in future releases.

regards,
Waqar

#1835221

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.