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[Closed] Toolset Access – 500 Internal Server Error

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Karachi (GMT+05:00)

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This topic contains 1 reply, has 2 voices.

Last updated by Waqar 3 years, 8 months ago.

Assisted by: Waqar.

Author
Posts
#1732067
toolset.JPG
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Tell us what you are trying to do?
I am trying to activate the Toolset Access plugin, but get a 500 Internal Server Error. The tool is registered and all the other optional toolset plugins activated with no issue.

Is there any documentation that you are following?
NO

Is there a similar example that we can see?
No

What is the link to your site?
hidden link

#1732943

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Welcome to Toolset support and I'd be happy to assist.

Unfortunately, the error 500 is a very generic error and can be caused by a number of reasons, ranging from outdated/incompatible code in plugins or themes, or due to lower server resources available than required, etc.

To start troubleshooting, I'll recommend checking your hosting's error logs for any related errors or warnings. Please make sure that WordPress debugging mode is turned on.
( ref: https://codex.wordpress.org/Debugging_in_WordPress )

You can also temporarily disable all non-Toolset plugins and then test the Toolset Access plugin's activation again. If the issue is fixed, you can start activating your disabled plugins, one-by-one, to narrow this down to a possible conflicting one.

To rule out any custom or theme code issue, you can also temporarily switch to a default WordPress theme like Twenty Nineteen and then see if the issue is still there.

For more detailed troubleshooting steps for the internal server 500, you can also read:
hidden link

I hope these points will help and please let me know how it goes.

regards,
Waqar

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