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[Resolved] There has been a critical error on your website

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 3 replies, has 3 voices.

Last updated by Minesh 3 years, 5 months ago.

Assisted by: Minesh.

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#1797189

Tell us what you are trying to do?
Updated to Types 3.4.1

I just updated to Types 3.4.1 and got the WordPress message:
There has been a critical error on your website. Please check your site admin email inbox for instructions.

Why does this happen almost everytime I update a Toolset plugin (and some others.)?

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 10 of the file /www/wp-content/plugins/types/application/bootstrap.php. Error message: require_once(): Failed opening required '/www/wp-content/plugins/types/vendor/toolset/types/includes/autoloader.php' (include_path='.:/usr/share/php')

The full email says:

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Toolset Types.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.4.2
Current theme: Views Base Child (version 0.1.0)
Current plugin: Toolset Types (version 3.3.13)
PHP version 7.3.22-1+ubuntu20.04.1+deb.sury.org+1

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 10 of the file /www/wp-content/plugins/types/application/bootstrap.php. Error message: require_once(): Failed opening required '/www/wp-content/plugins/types/vendor/toolset/types/includes/autoloader.php' (include_path='.:/usr/share/php')

===========

#1797669

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Jeff

I can't find any reports of the same.

Can you double-check that the file which the error reports cannot be loaded is present on the server, namely wp-content/plugins/types/vendor/toolset/types/includes/autoloader.php, in case something went wrong with the plugin installation.

If it is present but cannot be loaded... could you try deleting the Types plugin from the site and then re-installing it with the zip file downloaded from your accounts page: toolset.com/account/downloads

If that doesn't help then I think we'll need a copy of your site to test the issue locally, if you could share that here please: hidden link

#1805095

Still checking...

#1805219

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

As Nigel confirmed that he cant able to reproduce the issue - can you please investigate further, may be try to install plugin on another server and check if you able to reproduce the same issue?

Please let us know if you will require further assistance.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.