The mobile menu is not working when the Toolset integration plugin is active

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-	-
13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-	-

Supporter timezone: America/New_York (GMT-04:00)

Tagged: Toolset Theme integration, TwentySixteen integration

This topic contains 4 replies, has 2 voices.

Last updated by Christian Cox 6 years, 9 months ago.

Assisted by: Christian Cox.

Author

Posts

June 29, 2017 at 3:34 pm #543073

joelleY

I am trying to: Use my website on mobile

I visited this URL: Any url of the site : hidden link
I use a custom child theme of twentysixteen, but the problem is the same when I try with the vanilla twentysixteen theme.

I expected to see: A "Menu" button that can be clicked to show the menu's elements.

Instead, I got: A "Menu" button that doesn't do anything.

June 29, 2017 at 7:49 pm #543171

Christian Cox

Hi, could you temporarily disable non-Toolset plugins, including WPML, and switch to Twenty Sixteen again? Then retest the menu. If this resolves the problem, begin reactivating your theme and plugins one by one to see where the conflict is coming from.

If the problem is not resolved, please share some more information with me.
- How was your menu created? Can you share a screenshot of your menu in the wp-admin area?
- How is the menu added to each page - in a Layouts cell, a standard menu area, or something else?

June 30, 2017 at 5:02 am #543300

joelleY

Hi Christian,

I have disabled all non Toolset plugins and activated the twentysixteen theme, but the mobile menu is still not working.

The menu is very simple, I posted a screenshot of the admin area.

It's inserted into the pages using the « Twenty Sixteen header menu » cell, you can see it in my second screenshot.

July 2, 2017 at 2:37 pm #543966

Christian Cox

Okay thanks. I'm able to reproduce the same problem locally, so I need to report this as a potential bug to our 2nd tier support. Please stand by and I will update you as soon as I have more information, or a possible resolution for you.

July 5, 2017 at 12:08 pm #545137

Christian Cox

Screen Shot 2017-07-05 at 8.04.54 AM.png

Hi, our 2nd tier supporters have informed me that a 2016-compatible row will resolve the issue with the 2016 menu cell. Please see the attached screenshot. You can get to this screen by clicking the pencil icon in the top right corner of a row in your Layout editor. Please try to modify your Layout to use a Twenty Sixteen row and let me know if the issue is not resolved.

Another option is to use the native Layout menu cell instead of the 2016 menu cell.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.