[Resolved] Split: The update button for a content template no longer works

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This topic contains 3 replies, has 2 voices.

Last updated by Michelle Dodd 1 month ago.

Assigned support staff: Waqar.

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Posts
#1642601

I'm also running into a problem now where the Single HCCN template will no longer Update - the button remains unclickable after making changes.

#1642603

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Michelle,

Since I'm not able to reproduce this issue on my test website, it could be something specific to your website or this particular content template.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. You can turn on WordPress debugging and see if any errors or warnings are shown, on the screen, in the browser's console, or in the server's error logs.
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty.

If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need a clone/snapshot of your website so that it can be investigated on a different server, without affecting the actual website.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

I've set your next reply as private and please let me know how it goes.

regards,
Waqar

#1643721

Thank you for your direction on this - I found and fixed the issue. I'll update you on the other issue from which this was split off as soon as I can implement and test. I appreciate your detailed explanations!

Michelle

#1643723

My issue is resolved now. Thank you!