I have a slider I have created. The slider does not transition to the next image. This works with the default theme but not Betheme theme. Please help.
Hello. Thank you for contacting the Toolset support.
As it works with default theme it should be related to compatibility issue.
1)
Could you please send me problem URL?
2)
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
*** Please make a FULL BACKUP of your database and website.***
Could you please try to update ALL Toolset plugins to it's latest official release version. You can download latest Toolset plugins from:
=> https://toolset.com/account/downloads/
If your issue still persists - Please do not hesitate to get in touch with me.
I checked on your install. When I checked as you said with default theme it's working.
When I checked with Betheme - it's throwing Javascript error on console.
ReferenceError: mfn_header is not defined
mfn_header();
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Could you please contact your theme author to look into this as this error coming from theme file, they are the best people who can assist you on this issue further.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
