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[Resolved] Site key not working – unable to update plugins

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This topic contains 2 replies, has 2 voices.

Last updated by patrickM-3 2 years, 2 months ago.

Assigned support staff: Christian Cox.

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#1235232
Screen Shot 2019-04-24 at 12.23.42 PM.png

I am trying to: Update Toolset plugins

Link to a page where the issue can be seen: hidden link

I expected to see: updated plugins

Instead, I got: "Failed! Update package not available. ()"

#1235237
#1235634

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Okay we can see site keys registered for these domains:
hidden link
hidden link

The link you posted above is hidden link, but neither of these keys is for the HTTPS protocol. So that could be part of the problem. Can you delete the key for hidden link and regenerate a key for hidden link? I would also delete the dev key.

#1249613

My issue is resolved now. Thank you!