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[Resolved] Site down after update

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Beda 4 years, 10 months ago.

Assisted by: Beda.

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#1255545

I am trying to:
Upadate the Toolset plugin

Link to a page where the issue can be seen:
Lifechangingtruth.org

I expected to see:
To work fine

Instead, I got:
Site is down

#1255551

Wordpress sent me the below:

Plugin causing issue:
Toolset Layouts.

Error Details
=======================
Error Type: E_ERROR Line 838 In file
/home/lifechan/public_html/wp-content/plugins/layouts/classes-auto/wpddl.utils.class.php. Error Message: Uncaught ReflectionException: Class wfDB does not exist in /home/lifechan/public_html/wp-content/plugins/layouts/classes-auto/wpddl.utils.class.php:838
Stack trace:
#0 /home/lifechan/public_html/wp-content/plugins/layouts/classes-auto/wpddl.utils.class.php(838): ReflectionClass->__construct('wfDB')
#1 /home/lifechan/public_html/wp-content/plugins/layouts/classes-auto/wpddl.utils.class.php(825): WPDD_Utils::getSubclassesOf('WPDDL_Theme_Int...')
#2 /home/lifechan/public_html/wp-content/plugins/layouts/classes-auto/wpddl.utils.class.php(624): WPDD_Utils::introspect('WPDDL_Theme_Int...')
#3 /home/lifechan/public_html/wp-includes/class-wp-hook.php(286): WPDD_Utils::is_integrated_theme(false)
#4 /home/lifechan/public_html/wp-includes/plugin.php(208): WP_Hook->apply_filters(false, Array)
#5 /home/lifechan/public_html/wp-content/plugins/layouts/classes-auto/wpddl.help-video.class.php(43): apply_filters('ddl-is_integrat...', false)
#6 /home/lifechan/public_html/wp-content/plugins/layouts/classes-auto/wpddl.help-video.

#1255599

Toolset Layouts has not updated a good while now, so it's almost not possible the issue showed up just yet - do you recall what plugins you updated before the issue?
You could then try reverting to the previous version, they are stored here:
https://toolset.com/account/downloads/ > Changelog & Previous versions (in each plugin box).

However, also note that a "class wfDB" simply does not exist in Toolset at all as far I see.
It is very confusing that the error should happen within a Toolset Layouts file - since "wfDB" is no class of Toolset.
I also checked the code - $class returns many classes there, in that file, but no wfDB class.

Can you show me precise steps as from what version to what version I would have to update, or maybe you can send me a copy of that site so I can see the issue straight away?
I enabled private replies for this as well.
Please see https://toolset.com/faq/provide-supporters-copy-site/ for how to create a copy

==> Perhaps the class is from the theme. Try switching theme and disabling other plugins to see if that helps!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.