[Closed] Searchbox and results are not appearing in the frontend

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[bernhardS-2]

Tell us what you are trying to do?
I set up a page with a view and result loop exactly as mentioned in the video. Everything worked perfectly. The only problem is, if I click on the prevview button nothing appears. hidden link Neither my text nor my searchboxes are showing up.

Is there any documentation that you are following?
https://toolset.com/documentation/getting-started-with-toolset/filter-content-lists-and-add-custom-search/

Is there a similar example that we can see?

What is the link to your site?
hidden link

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi,

Welcome to Toolset support and I'd be happy to assist.

To troubleshoot why this view is not showing, I'll need to see how it is set up in the admin area.

Can you please share temporary admin login details, in reply to this message?

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thanks for writing back.

I've received the password, but not the username in the last reply.

Can you please also share the username of this admin account?

Note: Your next reply will be private too.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thank you for sharing the admin access.

I've checked the view "Zutaten" added on the page "Test Rezeptsuche" and it seems to be set up correctly in the back-end, but it is not showing the output on the front-end.

During testing on my own website with a similar view, I couldn't reproduce this issue, which suggests that there is something specific to your website.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.

2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty.

If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.

3. In case the issue still persists, I'll need a clone/snapshot of your website so that it can be investigated in more depth, on a different server.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Please let me know how it goes and I've set your next reply as private again.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thank you for sharing the link to the duplicator package.

It requires some permission to access it and I've sent a request for access.

Please approve it and I'll download and deploy it on my test server.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thank you for the approval and I've downloaded the duplicator package.

I'll be performing some troubleshooting on my server and will update you as soon as it completes.

Thank you for your patience.

[Luo Yang]

Hello,

Waqas is on vacation, I will take care this ticket.

Please permit the access to duplicator packge for me, thanks

[bernhardS-2]

Hi Lou Yang, do you have an update for me?

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Thank you for waiting, while I was away on a vacation.

During testing your website's clone on a couple of different servers, I noticed that the view's output shows correctly when PHP 7.3+ is in use.
( screenshot: hidden link )

WordPress also recommends PHP version 7.3 or greater ( ref: https://wordpress.org/about/requirements/ ), while your website's server is using PHP 7.1.9.
( screenshot: hidden link )

You can request your web host to upgrade the PHP version to 7.3+ and this will be fixed.

[bernhardS-2]

Hi Waqar,
Thank you very much. We have upgraded the PHP version to 7.3 but unfortunately the search menu is still not showing up. What shall we do?

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Sorry to learn that that issue still persists on your website.

To further investigate into this server related issue, I'll recommend to turn on WordPress debugging and see if any errors or warnings are shown on the screen or in the server's error logs.

Please also get in touch with your web host to confirm if the server meets all the requirements mentioned here:
https://toolset.com/toolset-requirements/

Note: I recently saw a similar issue on another customer's server, where the eval() function was disabled, so please especially make sure that this is enabled/allowed.