I am trying to: filter my products with a parametric search on my product archive page.
I visited this URL:hidden link
I expected to see: when I select a product category in the top drop down box, the products filter correctly. i.e. when I select bowls, only bowls appear in the product grid below. But when I select additional filters, for example "wood = cherry" instead of seeing only the bowls available in cherry, I see all product categories available in cherry.
When I set up the query filters I chose to filter them so that they would show the results that are from the the product category "AND" of the item attribute "wood = cherry"
I set the search up using an archive cell.
I am not sure what is wrong. It used to work properly and now it does not.
Hello. Thank you for contacting the Toolset support.
I would like to review your setup in order to help you further.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
hi Minesh,
I set up the test site as you asked.
Here are the steps used to replicate the problem I am having.
I changed some of the products to variable products.
I set up some more product attributes and used them to create product variations.
I set up a new product archive page with a parametric search ( in an archive cell" using a layout called "Product Category Archive".
I created queries for the attributes "color", "size", "material" and "gender" in the parametric search.
All queries are set to use the URL parameter.
I placed a widget cell on the top of the layout to filter the products by category using a woocommerce widget.
I see the same issue on the test site as on my live site.
If you go to a product archive page on the test site, for instance: hidden link
filter by color, choose black. you will return a black handbag.
I've escalated your issue to our next level support. Please be patient, wait for a reply from them and they will get in touch with you as soon as possible.
I've good news for you. We've recently released new Toolset plugin versions.
Could you please update all Toolset plugins to its latest released version and try to resolve your issue. You can download latest plugins from your account's download section.
Hi Minesh,
I installed the update. Filtering was working better, but still not 100% correct. When I go to a product page.
hidden link
and filter the wood type the filter works correctly. for instance if I filter the goblets for pear wood, I get only goblets and only goblets in pear wood.
But one of the filter queries is supposed to filter out any item that has a stock quantity of less than 1, I do not want customers to see out of stock items. This filter does not work. I should not see item 219-220, 2 cups in pear wood.
Also I notice today that the entire filter box does not work at all in firefox or chrome browser. None of the filters work at all, and the reset button does not work. I tested this on 2 different systems with the same non responsive results. Every thing works fine on microsoft edge browser though. I checked settings in the browser and made sure that javascript is turned on, and it is.
It was working earlier, I am not sure what changed.
I copied the updated site to my staging area so you can check it out in the same location I had given earlier.
