[Escalated to 2nd Tier] relationship form in view loop redirect when stay on page selected

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 24 replies, has 2 voices.

Last updated by ScottM9386 3 weeks ago.

Assigned support staff: Christian Cox.

Author
Posts
#1374977
#1375145

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Hi, I just checked the internal ticket and I don't see anything new in terms of a patch file or other workaround available yet. Sorry for the inconvenience, but I don't have much additional information to share right now. I can attach your ticket to our internal ticket and update the developers to let them know more Users have reported this issue. Then I will be prompted to keep you posted here as I receive additional information about plans for a fix.

#1375221

Thank you Christian!
Keep me posted.
Best,
Scott.

#1554837

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Hi, just a quick update to let you know we plan to release updates to the AJAX process in Forms 2.5.6, and this issue will be resolved.

#1577143

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Forms 2.5.6 is now available, and this issue should be resolved.

#1581303

When will it be ready for download? It's still the previous ver on download page.
Now ALL my relationship forms are redirecting to the home page (I have it set to reload current page, which isn't the home page).
It used to be that some of them worked correctly - but now no.

Thanks.

#1583383

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Pardon me, that was a typo. Forms 2.5.6 is the correct version, and it should be available now on the downloads page. I will update my previous comment that said 2.6.

#1583385

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

I have reopened this ticket based on your previous comment. If the issue is not resolved, please let me know so we can reiterate on this issue and figure out what's going on.

#1584649

Hi Christian,

The issue is not resolved. All my relationship forms are redirecting to the home page.
I'm using Version 2.5.6
What do you need from me to try to resolve?

Thanks,
Scott.

#1585323

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

If possible, I would like to work with a clone of your site, created using the Duplicator plugin. We have some instructions available here: https://toolset.com/faq/provide-supporters-copy-site/
Or if you'd prefer, I can log in to your wp-admin area, install the plugin, and create the clone myself. Let me know how you would like to proceed.

#1585441

Hi Christian,

Thank you for your response. I'm on WPEngine and unfortunately they don't allow the duplicator plugin. Is there another option?
Thanks.

#1585503

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Another option is All-in-One WP Migration. If that is not possible, I can try to work with a dump file from your database and a zip archive of your themes and plugins folders.

#1585507

I can get a zip file of the site from wpengine. would that work?
My site is a multi-site, FYI.

#1585515

OK - lets start with trying the zip file from wpengine. Hopefully it contains everything you need. How do I get it to you?

#1585523

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Working with a full multisite database dump isn't really practical in my experience. Some of the plugin-based migration tools offer to split out a single site as an option. I've had luck with Duplicator Pro in the past on WPEngine, but I'd prefer to try to reproduce the issue in a single site if possible. Let me try to set up a sandbox site so we can collaborate if necessary. I'll create some posts and a View with relationship forms, and see if the problem is reproducible there.