This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
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Tagged: Types plugin
Trying to register toolset but it doesn't seem to be able to connect to your authentication.
Thank you for contacting our support forum.
Would you mind providing me with admin access to the website so that I can have a look a this for you ?
The private fields will be enabled for your next response.
Thank you for the credentials.
This issue seems the be caused by your server itself as it may be blocking the connections. Also I see where your server is not able to connect to the wordpress.org server and this could also be the cause of the issue.
Our server admin seems to have fixed the error relating to us connecting to the wordpress repository, but we're still not able to register toolset.
Would you mind if I took a copy of your website using the duplicator plugin ?
I would like to see if this is indeed a server issue or not.
Please let me know.
OK, I just installed duplicator for you. Let me know how it comes out. This is Wil by the way, I'm one of Nathan's partners. We have yet a third guy running the server.
I'm still investigating the issue however this should not cause any down time on the site as it seems their is something blocking the site from accessing our API.
You can still download the plugin update directly from our website.
Can you check if you're not missing a configuration file from Toolset Types?
Go to the at the `wp-content/plugins/types` folder and look for `library/otgs/installer/repositories.xml`
Could you please respond ?
It's missing, I don't even have a library folder in the "Types" folder.
Even though i couldn't find the directory you pointed to me, our server admin made some changes and this is now working. So unless that directory issue points to another problem, you can close this case.