Problem with saving cred for user

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Europe/London (GMT+01:00)

Tagged: Toolset Forms, User-registration forms

This topic contains 2 replies, has 2 voices.

Last updated by Nigel 5 years, 4 months ago.

Assisted by: Nigel.

Author

Posts

November 29, 2018 at 2:20 pm #1155488

domenicoS

Hi,

I have an issue when I save my form.

It is a user form and it is an edit form.

When I save the form the info are correctly saved in the frontend. But if I reload the page the info come back to the previous status before save them.

Can tou help me?

November 29, 2018 at 3:05 pm #1155537

domenicoS

Hi,

I tryed to change the theme and deactivate the plugin, but does not work.

But I found where is the problem. I tryied to change the setting of the form in "go to a specifc page" after submeting.

This what happens: when I save the first time, the page is the same, the value are correctly displayed in the frontend and on the link is added the attribute ?_tt=1543503624 but the value are not save as meta

If I save a second time it bring me to the correct page set in form setting and all value are correctly saved in the user meta.

So I've to click 2 times to save the value.

This problme is also on other forms (also post form)

November 30, 2018 at 9:07 am #1156075

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi Domenico

That's not what is expected or what I see on my own test site, and we don't have existing reports of such behaviour, so I'll need a copy of your site to be able to install it and test locally.

In case you missed it, we released updates of most plugins yesterday, so please make sure you are trying this with the current plugin versions.

Let me mark your next reply as private so you can share a copy of the site.

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