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[Resolved] Post Field – Images; After deleting and uploading new image, does not attach

This support ticket is created 7 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 41 replies, has 2 voices.

Last updated by Shane 7 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#444292

Any update? I sent the access info one day ago.

#444347

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

Thanks.

I'm currently looking at the site right now .

#444348

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

It seems the credentials are not working.

Could you check on this and let me know as soon as possible .

Thanks,
Shane

#444411

Hi Shane,
My apologies. Not sure what went wrong there. I have updated your password and entered it in the private field. I tested it and it works. Also, I tested the FTP access and it works. Please let me know if you need anything else.
Thanks,
Jon

#444929

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

Thanks I was able to access the website 🙂 but i'm having difficulty finding the form 🙁

Could you send me a link to the form so I can have a look.

Looking forward to hearing from you soon.

Thanks,
Shane

#445435

hidden link

#445487

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

Awesome, currently taking a look 🙂

Thanks,
Shane

#445493

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

I was able to also able to replicate this problem.

I've open a ticket with our second tier developers because I see on our system that this was an issue fixed in version 1.8 of CRED but the issue still remains.

Thanks,
Shane

#445504

Glad to hear you've been able to replicate the issue. I look forward to the fix!

#445847

Just curious if you have an ETA on a fix for this issue?

#446311

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

I'm replicating the issue so our 2nd tier supporters can have a look.

I don't have an ETA as yet.

Thanks,
Shane

#446312

OK thanks for letting me know. I look forward to hearing from you.

#446325

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

Would you mind providing me with a duplicator package for your website ?

All you need to do is install the duplicator plugin and create the package. Our team would be able to log in and download it.

Thanks,
Shane

#446331

Yes sure get me the plugin and I'll take care of it. Will you have instructions provided?

#446391

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jon,

You can follow the instructions here.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.