Any update? I sent the access info one day ago.
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
Thanks.
I'm currently looking at the site right now .
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
It seems the credentials are not working.
Could you check on this and let me know as soon as possible .
Thanks,
Shane
Hi Shane,
My apologies. Not sure what went wrong there. I have updated your password and entered it in the private field. I tested it and it works. Also, I tested the FTP access and it works. Please let me know if you need anything else.
Thanks,
Jon
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
Thanks I was able to access the website 🙂 but i'm having difficulty finding the form 🙁
Could you send me a link to the form so I can have a look.
Looking forward to hearing from you soon.
Thanks,
Shane
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
Awesome, currently taking a look 🙂
Thanks,
Shane
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
I was able to also able to replicate this problem.
I've open a ticket with our second tier developers because I see on our system that this was an issue fixed in version 1.8 of CRED but the issue still remains.
Thanks,
Shane
Glad to hear you've been able to replicate the issue. I look forward to the fix!
Just curious if you have an ETA on a fix for this issue?
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
I'm replicating the issue so our 2nd tier supporters can have a look.
I don't have an ETA as yet.
Thanks,
Shane
OK thanks for letting me know. I look forward to hearing from you.
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
Would you mind providing me with a duplicator package for your website ?
All you need to do is install the duplicator plugin and create the package. Our team would be able to log in and download it.
Thanks,
Shane
Yes sure get me the plugin and I'll take care of it. Will you have instructions provided?
Shane
Supporter
Languages:
English (English )
Timezone:
America/Jamaica (GMT-05:00)
Hi Jon,
You can follow the instructions here.
https://toolset.com/faq/provide-supporters-copy-site/
Thanks,
Shane