This thread is resolved. Here is a description of the problem and solution.
Problem:
Parametric search filter with checkbox not working properly.
Solution:
The first thing you should try is to try to minimize the scope of the issue by deactivating all third-party plugins as well as switch to the default theme to check for any possible conflicts with any of the plugins or themes?
Hello. Thank you for contacting the Toolset support.
Yes - it looks really strange issue.
1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
2)
Could you pleae activate WP_DEBUG and check for any possible errors and send it to me for review.
3)
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
*** Please make a FULL BACKUP of your database and website.***
Could you please try to update your Views plugin to latest version 2.0 as well as ALL Toolset plugins to it's latest official release version. You can download latest Toolset plugins from:
=> https://toolset.com/account/downloads/
If your issue still persists - Please do not hesitate to get in touch with me.
Sure, no problem, go ahead with the default theme, I want this issue to be resolved.
I noticed two new strange things
- the first two checkboxes I was having problems with are not displayed anymore
- the "reset" button acts like it is a "search" button instead
I agree, it works as normal except that the first two checkboxes ("Centre d'usinage 5 axes" and "Centre d'usinage à portique") are not displayed anymore.
I also checked if some items were checked with these choices, and that is the case.
Could you look ino it, as to why those two specific checkboxes are not displayed ?
I just need one last piece of assistance if you don't mind : the "reset" button on the catalogue (hidden link) works the same as the "submit" button. Instead of resetting the parametric search, well it submits : you can use both buttons for the same job.
Could you look into it ? I left the wp_debug activated and deactivated most of the extensions.
