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[Resolved] Only some of the admin icons are displayed

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 0.86 hours from now. Thank you for your understanding.

This topic contains 20 replies, has 2 voices.

Last updated by Shane 4 years, 4 months ago.

Assigned support staff: Shane.

Author
Posts
#404218

OK.

No reply so far. Will keep you informed.

#404294

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nic,

Thanks,

#404677

Hi Shane,

The theme authors have replied. They said:

-----
Hello,

Unfortunately, we have never tested the theme with this plugin. All compatible plugins are listed in theme description at ThemeForest.

Sounds like either a conflict with theme/other plugin or a CORS bad linking problem.

Thank you for your understanding
-----

Hopefully we can figure this out.

The theme has 39,000 sales so it would be a good idea to confirm Toolset's compatibility and then ask the theme author to add you to their list of supported plugins.

#404816

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nic,

Thanks for contacting them for me.

Since this is a compatibility issue I would need to escalate this ticket to our 2nd tier supporters for further debugging.

They should be in contact with you soon.

Thanks,
Shane

#404828

OK, thanks Shane.

#405939

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nic,

Thank you for the patience.

Our second tier supporter replied and it seems the issue is being caused by the fontello.css in the theme.

Specifically here

[class^="icon-"]:before, [class*=" icon-"]:before {
  font-family: "fontello";
  font-style: normal;
  font-weight: normal;
  speak: none;
 
  display: inline-block;
  text-decoration: inherit;
  width: 1em;
  margin-right: .2em;
  text-align: center;
  /* opacity: .8; */
 
  /* For safety - reset parent styles, that can break glyph codes*/
  font-variant: normal;
  text-transform: none;
     
  /* fix buttons height, for twitter bootstrap */
  line-height: 1em;
 
  /* Animation center compensation - margins should be symmetric */
  /* remove if not needed */
  margin-left: .2em;

In order for it to work again you need to replace these css rules or comment them out.

Please let me know if this helps.
Thanks,
Shane