[Resolved] One year old CRED form now not submitting about 30% of time

[Author]

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[jeffS-2]

I am trying to:
CRED form does not always complete the submission. There sometimes is an error: "UncaughtException Error: TB_WIDTH not defined." I do not know if that is the problem or not. The error comes from a JQueryUI JS file, and seems to have something to do with uploading a media (image) file. But, even if I remove the image upload code/field from the CRED form, the same error persists.

Upon clicking Submit, an email is sent to site admin alerting a new membership application form has been submitted, as well as an email to the form submitter saying "Thank you for applying..." I don't know if these are causing any problem or if the Submission ever gets to that point.

Link to a page where the issue can be seen:
hidden link

I expected to see:
After submission, CRED should redirect to a page with a Thank You message, and a new CPT "CNSV member profile" should be created with the form data.

Instead, I got:
After Submit, the form clears away from the content area, and the screen scrolls up a bit as if it is going to display my Thank You message. But, that message never appears. Also, a new CPT entry does not exist. Also, neither of the email notifications from the form are sent.

I have tested this systematically 20 times with Safari, Chrome, and Firefox with Dev Tools. All have this problem sometimes.

[Waqar]

Hi Jeff,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll suggest the following steps:

1. Please make sure that WordPress, active theme and plugins are all updated to their latest versions.

2. You can turn on WordPress debugging and see if any errors/warnings are shown on screen, in the browser's console or in the server's error logs, when the form is submitted.
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )

3. It would be a good idea to also test this with all non-Toolset plugins disabled and with a default theme like Twenty Twenty.

If the issue is fixed, you can start adding the disabled items, one-by-one, to narrow this down to a possible conflict.

4. In case the issue still persists, you're welcome to share temporary admin login details so that I can troubleshoot this in more depth.

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar

[jeffS-2]

My issue is resolved now. Thank you!