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[Resolved] Older Preview Images are displayed incorret in backend of WP

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 12 replies, has 2 voices.

Last updated by michaelM-30 4 years, 10 months ago.

Assisted by: Luo Yang.

Author
Posts
#1246964
newer uploads.png
older uploads.jpg

I don't know exactly if this is a toolset problem, but we use custom fields for images, and since a few weeks I noticed when editing older entries, the preview images are displayed way too big.
They even hide some necessary fields for editing.

This behavior does not happen on later uploads of images.

(see screenshots).

#1246974

Hello,

I have tried it in my localhost in a fresh wordpress installation + the latest version of Toolset plugins, there isn't the same problem.

Please check these:
1) Clear your browser cache, or use another browser and test again.
2) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2019, deactivate all custom PHP/JS code snippets, and test again

#1246998
inspector older image.jpg
inspector newer upload.jpg

Hi Luo,
of course you don't have the same issue on a fresh wordpress installation with new uploads.
That's what I noticed (new uploads seem to work).

I checked it with Microsoft Edge and with a cleared browser cache in Chrome.

I cannot use another theme, as this would cripple my website.
Also - this worked until a few weeks.

I deactivated most plugins - no change.
I attached views from the inspector.

#1247009

We need to check the compatibility issue first, since you are using other plugins and custom theme, please provide a copy of your website in below private message box, I can try to locate the problem source in my localhost.
https://toolset.com/faq/provide-supporters-copy-site/

#1247018

Sorry, but I am not comfortable with sharing the date. As this website contains a lot of private data.
Also the site is pretty large (db = 270 MB), Files around 10 GB according to duplicator plugin.

#1247035
types-33.JPG
types-327.JPG

I have tried it in my localhost with below steps, please correct me if there is anything missing.

1) Install Toolset Types plugin version 3.2.7
https://toolset.com/download/toolset-types/#changelog

2) Create a repeating image field,

3) Create a post and upload some images into above repeating image field. see screenshot: types-327.JPG

4) Upgrade to Types plugin 3.3, refresh above post in admin side, it works fine see screenshot types-33.JPG

So this problem exists only in your website, it might be a compatibility problem of your website, we need to debug it in a live website.

You can also duplicate the same problem in a test site, and provide login details and FTP access.

#1247505
css2.JPG
css1.JPG

Thanks for the details, I can log into your website and see the problem in URL:
hidden link

See screenshot, CSS1.JPG

The CSS style width: 150px; does not take effect on your website, there should be some other CSS conflict issue in your website.

If I add the CSS codes manually, it works fine, see screenshot css2.JPG

So I need your permission to deactivate plugins and switch theme in your website, and the FTP access is needed, please backup your website first, then update this thread. thanks

#1249853
image2.png
image.png

A friend of mine, who is a programmer just looked at it and said the following:

It seems like the the width from the css is ignored, because it uses the img, not the div containing it.

In your wp-content/plugins/types-access/vendor/toolset/toolset-common/toolset-forms/css/wpt-toolset-backend.css,

in line 399 the following should be added. (maybe it was mistakenly stripped during an update?)
.wpt-repetitive.wpt-image .wpt-field-item img {
max-width: 100%;
}

#1250645

Thanks for the details, it is a CSS problem, which is already in our to-do list, our developers are working on it.

Currently, you can try the workaround of this thread:
https://toolset.com/forums/topic/new-repeatable-image-type-thumbnail-size/#post-1242220

#1250693

My issue is resolved now. Thank you!

#1252669

Hello,

Here is the update, this issue is fixed in next version of Toolset Types plugin 3.3.1, which is will be released soon.

#1253901

The Toolset Types plugin version 3.3.1 is released, please test it and feedback if this issue is fixed. thanks

#1254433

Hi Lou, it seems to work fine now. Thanks!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.