First, the Toolset form works just fine in your website without your custom codes, but you are using custom codes to display the post form in a popup model, according to our support policy:
https://toolset.com/toolset-support-policy/
We don't provide custom codes support
You are asking for a solution today, so please kindly have a look at your own website, I am trying to help you to locate the problem.
1) I assume we are talking about this page:
hidden link
With below detail steps:
click button "Manage will and nominees", in the following popup model, click the "submit" button, click the button again "Manage will and nominees", I can see the screenshot you mentioned above:
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I assume you are going to display the user form again.
If you have described the steps in details, that will save our time.
2) Here are my suggestion:
You just need to edit the user form "Edit will data"
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in section "What to show after submitting the form", choose option "Keep displaying this form", and test again.
1- Regarding "If you have described the steps in details, that will save our time." I have described it in detail here
https://toolset.com/forums/topic/notifications-are-not-being-sent-out-after-recent-edit-update
"
Hi Luo,
Thanks for your reply. I have been troubleshooting this problem from my side for the past weeks. What I realized is its related to the model that is displaying the form in the front-end. Now I have updated the form's settings to "go to page" and added 5 second delay. That worked. Now if you test the front-end form it sends out notifications but, if you double click on the form again to edit it after you submit there is an error message / a pop up message which is stopping you from editing the form again unless you refresh.
The problem is not related to a theme or plugin but the model which is used. I have pointed that out in my previous ticket.
Now what can be done? The notifications are triggered but the error message is showing. So how to resolve this problem?"
2- Regarding "in section "What to show after submitting the form", choose option "Keep displaying this form", and test again." If I do that then the notifications stop working. I tested it and that is why Beda requested me to open a new thread. I started this new thread with this problem. That was the last Edit / Update Beda did to the form before the notifications stopped working again.
I feel like we aren't getting anywhere with this.
So your code on can be used by itself? So my current pop-up model wont be displayed the same way?
We have already locate the email notification problem, it is the problem of plugin "Head, Footer and Post Injections", it is preventing the email from sending:
https://toolset.com/forums/topic/notifications-are-not-being-sent-out-after-recent-edit-update/page/2/#post-1085846
We don't provide support for other plugins and custom codes.
Here is my suggestion, you can disable that plugin "Head, Footer and Post Injections", and use option "Keep displaying this form" in the Toolset form, and setup the popup model manually, please kindly have a look at your own website, with below steps:
1) Deactivate the plugin "Head, Footer and Post Injections"
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2) Edit the user form
edit the user form "Edit will data"
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in section "What to show after submitting the form", choose option "Keep displaying this form"
3) setup the model codes manually, see it here:
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I have only copy your own codes into the page content
4) test it in front-end:
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click the button "Manage will and nominees", fill some different email address, submit the form, you will be able to see the email is sent, click the button "Manage will and nominees" again, you should be able to see the form again.
Can you confirm it? thanks
Okay I understand the problem is related to the plugin. I also understand you don't provide support to other plugins nor custom codes but am trying to use your plugin to fit my specific needs. I want the form the be displayed in a pop-up model and in My account page the way it is already set up. So am more than happy to do it your way if it works.
Thank you for your continuous support and I know this has taken up a lot of your time troubleshooting. I really appreciate it! Please understand my frustration since this caused me to delay my launch date over a month now. That is why am desperate to find a quick solution for this.
If I use the code manually with the My account page its not being displayed properly. That is why am using the plugin. I sent you a screenshot. So how do I resolve this?
If I don't use Divi Builder the pop-up model is being displayed properly.
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But then the page layout isn't what am looking for. So what is your suggestion regarding this matter?
I have tried the URL you mentioned above:
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The user form can send the email notification, and click the button "Manage will and nominees" again, I can see the user form works fine.
Can you confirm it?
For your new question:
But then the page layout isn't what am looking for. So what is your suggestion regarding this matter?
Are you going to setup same background image as below URL?
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If it is, it should be a CSS problem, can we start a new thread for the new question?
Hello, would you mind continuing in this thread? since we don't have time to wait for some other support individual to get assigned and explain him from starting.
Yes, we can continue here.
There is an update:
While waiting for your confirmation, I have checked again in your website, the "my account" page, after click the button "Manage will and nominees", the post form is not editable, it is masked by a HTML div tag, I have added below CSS codes in your website:
Dashboard-> Appearance-> Custom CSS:
body.page-id-131 div.modal-backdrop{
display:none;
}
It should only take effect on the "my account" page, please test it again here, check if it is fixed or not:
hidden link
Thanks, Luo for the prompt reply.
manage will and nominees popup works fine (image attached 1)
the same form is displayed when I hit edit profile 2 (image attached 2)
Edit profile needs a fix.
I have tried it in your website, but can not see same problem, click button "Edit your profile", I see a different form see screenshot Edit-your-profile.JPG
Is this problem resolved? can you test with different browsers?
Thanks, Luo, It works.
Can we start a new ticket for the below problem?
There is a concern: while entering text, in desktop and Android mobile works fine.
The problem is with iPhone, the cursor is not stable (example hidden link, not my website but the same problem persists while entering the forms)
This makes hard to use it in iPhone. Can you help me out with this?
Please start a new thread for the new question, that will help other users to find the answers.
If you need my assistance, please assign it to me, thanks
Thanks. Can you start a new thread and assign it to yourself since I prefer working with you.
OK, as your request, I have create a new thread for the new question, please close this and check the new one:
https://toolset.com/forums/topic/with-iphone-the-cursor-is-not-stable/
