Not recognising site key

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+01:00)

Tagged: Layouts plugin, Module Manager, Types plugin, Views plugin

This topic contains 2 replies, has 2 voices.

Last updated by Nigel 6 years, 4 months ago.

Assisted by: Nigel.

Author

Posts

December 6, 2017 at 8:22 pm #596490

bronwenS

I am trying to: re-register toolset using the site key but it won't accept the site key, even when copied and pasted. It was working fine but I noticed today it refused to download the latest update without me re-registering. I've tried deleting the old site key and registering for a new one, but that won't work either.

December 7, 2017 at 7:30 am #596603

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

Sorry, we have lots of reports of the same and are currently working on it.

I'll update when the problem is resolved and you can try again.

Thanks for your patience.

December 7, 2017 at 9:34 am #596679

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

The issue with registering sites has now been resolved, if you could please try again, and let me know if you still experience any problems.

Sorry about the hiccup.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.