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[Resolved] New User sign up form not working

This thread is resolved. Here is a description of the problem and solution.

Problem:

Within user form, is there a way to get it to give an error message that a username already exists?

Solution:

Please edit your user form:

Dashboard-> Toolset-> User Forms, find and edit your user form

in section "Form editor", add the "Form messages" field, for example:
[cred_field field='form_messages' class='alert alert-warning']

And test again

Relevant Documentation:

This support ticket is created 3 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 2 voices.

Last updated by nicoleR-3 3 years, 5 months ago.

Assisted by: Luo Yang.

Author
Posts
#1823081

Tell us what you are trying to do?
I am trying to create a sign up form for a custom post type. Form shows up, but when submitted no user is created and it does not redirect to the page I assigned.

Is there any documentation that you are following?
I looked through the forums but couldn't find a solution that fixed the problem.

Is there a similar example that we can see?

What is the link to your site?
hidden link

#1824489

Hello,

The problem you mentioned above is abnormal, please check these:
1) Make sure you are using the latest version of Toolset plugins, you can download them here:
https://toolset.com/account/downloads/

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2020, deactivate all custom PHP snippets, and test again

3) Also check if there is any PHP/JS error in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

4) If the problem still persists, please provide database dump file(ZIP file) of your website, you can put the package files in your own google drive disk, share the link only, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#1826667

I have tried it with below steps:
1) Open URL
hidden link
Fill with username "test1" and other fields, submit the form

2) It redirect me to:
hidden link
It works fine in my side too

What user name and user email did you use to submit the form?
Please provide detail steps to duplicate the same problem, thanks

#1826697

I used
Username: Carolynne
Email dressagepeasant@gmail.com

I just realized what the problem is. I already have a user account with the this username. Is there a way to get it to give an error message that a username already exists?

#1826701

Please edit your user form:
Dashboard-> Toolset-> User Forms, find and edit your user form

in section "Form editor", add the "Form messages" field, for example:
[cred_field field='form_messages' class='alert alert-warning']

And test again

#1827673

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.