Skip Navigation

[Resolved] New user form notification turns out blank for the user fields

This thread is resolved. Here is a description of the problem and solution.

The user was having blank fields in a user form notification.

Use "id" instead of "user_id" as an argument for the "wpv-user" shortcode:

[wpv-user field="user_registered" id="%%USER_USERID%%"]

Relevant Documentation:

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 6.33 hours from now. Thank you for your understanding.

This topic contains 2 replies, has 2 voices.

Last updated by andrewD-10 1 year, 1 month ago.

Assigned support staff: Jamal.


Hi toolset,

The fields for the new user shows up blank in the email notification after a user submits the "create new user" form. This video helps explain everything: hidden link

Reference to prior ticket:

Here is the notification code:

Dear BidAmerica Admins,
A new customer has entered payment information for their account. Please go to <a href="hidden link">hidden link; and add the new customer on Stripe.
Registered: [wpv-user field="user_registered" user_id="%%USER_USERID%%"]
User ID: [wpv-user field="ID" user_id="%%USER_USERID%%"]
Email: [wpv-user field="user_email" user_id="%%USER_USERID%%"]
Customer: [wpv-user field="user_firstname" user_id="%%USER_USERID%%"]
Company: [wpv-user field="user_lastname" user_id="%%USER_USERID%%"]
[wpv-user field="user_email" user_id="%%USER_EMAIL%%"]
Copy the email to make the necessary searches.



Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and thank you for contacting the Toolset support.

Please try to use "id" instead of "user_id" as an argument for the the "wpv-user" shortcode:

[wpv-user field="user_registered" id="%%USER_USERID%%"]

Read more about the shortcode here

I hope this helps. Let me know if you have any quesitons.


Thank you Jamal, worked perfect 🙂