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[Closed] Missing Toolset Plugins from old site

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This topic contains 3 replies, has 2 voices.

Last updated by Shane 9 months, 1 week ago.

Assigned support staff: Shane.

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#1962677

I am trying to move an old site using Toolset to a new upgraded site so I have purchased Toolset and looking to import the old content over.

However, on looking at the old site they have the following:
Toolset Access
Toolset Cred
Toolset Types
Toolset Views

Having purchased the product I can only see Toolset Types available for download? How can I move these across?

#1962777

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Shane,

Thank you for getting in touch. Can you provide some clarity for me. Are you only seeing the Types plugins on the page link below ?
https://toolset.com/account/downloads/

Or are you only seeing it on the installer on your wordpress backend at Plugins -> Add New -> Commercial.

Secondly can you provide me with the debug information for this site so that I can have a look at the plugins that you currently have installed.

To provide the debug information please follow the instructions in the link below.
https://toolset.com/faq/provide-debug-information-faster-support/

I've enabled the special debug information field for you to add the information. Looking forward to hearing from you soon on this one.

Based on your account type you should have access all the Toolset plugins.

Thanks,
Shane

#1963157

On the old site I can see the following plugins:

Toolset CRED
Toolset Types
Toolset Views
Toolset Access

I can only see Toolset Types as a download not the other modules. Are they old and have been replaced? If so, what with?

Thanks

#1963189

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Shane,

I'm not sure where you are only seeing Types as the only download as you've not stated where you are seeing it.

Are you only seeing Types available for download at the link below?
https://toolset.com/account/downloads/

If you scroll on the page are you still only seeing Types? Can you provide a screenshot of where you are only seeing Types available for download?

You account Type is a single site type which includes all the Toolset plugins so you should have all our plugins available for download.

Please provide some clarity so I can understand where you are seeing the issue so that I can make some further checks on the issue for you.

Thanks,
Shane

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