[Resolved] Member unable to edit their profile when logged in, which is a Toolset Form

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[laurieB]

I am trying to: Allow members to edit their own member profile (2-step form). This used to work

Link to a page where the issue can be seen: hidden link

I expected to see: Under the logo in the upper left, there should be a link that says "edit member profile" It does not show up for members. I have checked settings. I only see it as admin.

Instead, I got: No link, no ability for members to edit their profile. With the help of Toolset Support we created a duplicate post form that was "edit" the 2-step form, you can see that in the form list.

Once a tech is assigned, I'll give you subscriber/member access so you can see. It looks fine as an admin.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laurie,

Thank you for getting in touch.

Please provide the subscriber/member access for me to check on this for you. I was able to see the link with an admin user as you say.

Thanks,
Shane

[laurieB]

Can you set the secure/private message? I can send it right over 🙂

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laurie,

Here is the field.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Private fields

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laurie,

Can you recall when did this stop working as it could point us in the right direction.

I checked on your permissions and based on the user's role they are correct.

Thanks,
Shane

[laurieB]

I turned over the site to the client mid January. It was all working. Actually you helped me set this up. Last month when maintenance was being done, it was noticed that a member could edit anyones' profile, not just their own. I unchecked that setting and all seemed fine. So sometime over the last month. I know there have been a few Toolset updates since then.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Lauri,

Might be a simple request but have you tried disabling the non-toolset plugins?

Also is there a test site setup for this where I can do some debugging?

This seems to be your client's live site.

Thanks,
Shane

[laurieB]

Hi Shane,

Yes, that was already tried. There is not. Are you able to use the duplicator file that I provided? I could make a copy in staging if you need me to.

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laurie,

I'll grab a duplicator from your site and see what is happening here.

Thanks,
Shane

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laurie,

Could you change the user account back to an admin account so that I can grab the copy of the site ?

Thanks,
Shane

[laurieB]

Hi Shane,

I have adjusted the user to admin access. Thank you

[Shane Supporter Languages: English (English ) Timezone: America/Jamaica (GMT-05:00)]

Hi Laurie,

So I checked this out for you and it turns out that I can still edit my own profile as a user.

Remember you've set the user to edit their own profiles.

Also I did perform an update on the plugins in the duplicator so you can try doing this as well.

Thanks,
Shane

[laurieB]

Hi Shane,

I was able to edit while logged in as admin, however when logged in as a user, as in the example provided, the link does not show up.