Skip Navigation

[Resolved] Map is not displaying correct addresses

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by angelapiqui 3 years, 4 months ago.

Assisted by: Waqar.

Author
Posts
#1865135

Hi there,

I've been using Toolset Maps in the website for a while and it was working properly but suddenly it stopped displaying the correct address of each post, instead, it's showing the same address for all of them.

Any idea of what might be happening?

Kind regards,

Sintia Oliveira

#1865445

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Sintia,

Thank you for contacting us and I'd be happy to assist.

To troubleshoot this, I'll need to see how this map and the markers are set up in the admin area.

Can you please share temporary admin login details, along with the link to a page where this map can be seen?

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar

#1867751

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for sharing the admin access.

I've checked the page "{yourwebsite.com}/property/windsor/" and noticed that it is showing the map using the Elementor template named "WINDSOR".
( {yourwebsite.com}/wp-admin/post.php?post=1063&action=elementor )

And the map in this template is not linked with any Toolset address field but is showing the manually entered location.
( screenshot: hidden link )

To link this map to the "Dirección" custom field, you can select it as a dynamic source.
( screenshot: hidden link )

As for the view "Map Search", it seems to be showing the map markets correctly.
( {yourwebsite.com}/map-search/?lang=en )

I hope this helps.

#1868863
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.