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[Resolved] Main and footer menu are hide when mobile view

This thread is resolved. Here is a description of the problem and solution.


The issue here is that the user's Theme header and footer are not showing on mobiles.


Unfortunately this issue is with the theme and I would recommend getting in touch with the theme's support team.

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 5 years, 9 months ago.

Assisted by: Shane.


Dear Sir/Madam,

I have two menus, Main and Footer, I have responsive menu plugins installed. When the site is viewed on mobile, both menus are hidden and the responsive menu is showed correctly.

I want to keep the footer menu be shown, if lookup the CSS, menus are hidden because of the CSS class ".ddl-nav-wrap", how can I show up the footer menu on both desktop and mobile view?

Best regards,




Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kelvin,

This would need to be done with some conditional css for mobiles.

Could you send me a link to the page so that I can check this?



Dear Shane,

Sure, here it is hidden link

Best regards




Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Kelvin,

I see the issue but It seems as you say the issue is caused by the plugin that was installed.

Could you check with their support team for this as they may have a solution for this.

I tried to get it back with some css but that doesn't seem to work.


This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.