Problem:
The issue here is that the layouts that the customer has previously created suddenly disappears and does not show up.
Solution:
In this particular case there was a conflict between Our Plugin and another. The customer disabled the plugin and his layouts started showing again.
Issues like these the standard go to procedure is to temporarily disable all your non-toolset plugins and check to see if the issue has been resolved.
If it has then you can enable the plugins one by one until the issue occurs again. This way we can know which plugin is causing the issue.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
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- | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | - |
- | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 14:00 – 18:00 | 13:00 – 18:00 | - |
Supporter timezone: America/Jamaica (GMT-05:00)
This topic contains 3 replies, has 2 voices.
Last updated by albertO-2 7 years, 11 months ago.
Assisted by: Shane.