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[Resolved] Layouts plugin problem in backend

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Shane 6 years, 9 months ago.

Assigned support staff: Shane.

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#372088
Bildschirmfoto am 2016-03-02 um 11.16.24.png

Good Day,

we have several problem with Layouts plugin after Toolset update. I send you picture attached. I mentioned that is JS problem. Can you please help us?

Thanks in advance.

Best Regards
Waldemar

#372222

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Waldemar,

Thank you for contacting our support forum.

This leads me to suspect that there is some plugin conflict somewhere.
To help clear up this suspicion I recommend that you to temporarily disable all your non-toolset plugins and to check to see if the problem is still occurring.

I also notice that you are running php version 5.3, this could also be the issue because you are running below the minimum php requirements for wordpress.

The current minimum requirements for wordpress is version 5.6 could you get in touch with your hosting provider and ask them to update you to version 5.6

Please let me know if this helps.
Thanks,
Shane

#372270

What if I upload and activate Layouts plugin and replace existing one? Would all my old created layouts exist or would be deleted?

#372337

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Waldemar,

No you existing layouts will not be deleted.

Thanks,
Shane