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[Resolved] woocommerce product archive page doesn’t show all products

This thread is resolved. Here is a description of the problem and solution.

Problem:
woocommerce product archive page doesn't show all products

Solution:
WooCommerce 3.3 introduces some changes in its API, which require, for example, that a theme declares compatibility in order to do something right. That includes, for example, a legacy way of managing their own product and taxonomy archives, and the product single page.

To do that, please add this line to your active theme:
add_theme_support( 'woocommerce' );

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 93 replies, has 4 voices.

Last updated by wabw media group 5 years, 10 months ago.

Assisted by: Mohammed.

Author
Posts
#652866

yes if you update the plugin on any of those sites you will get the same problem.
I can send you logs if you tell me how

#652874

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Are you currently working on the site as i'm not seeing the woocommerce plugin here hidden link

#652878

yes you had suggested rolling back plugins. thats what i was trying to do

#652880

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Ok, please let me know once that is done so i can check on it again.

Ideally we wouldn't want to work on a live site since many issues can happen and we wouldn't want to break a customer's live site.

#652881

rolling back views and woocommerce have made it work. it is done. but we do need to fix this so we can update the sites.

#652885

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Awesome,

Leave it as is for now. I'll create a copy and investigate the issue and let you know.

Thanks,
Shane

#652886

sounds good. now that the immediate issue is solved we arent as pressed. thanks.

#654021

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Would it be possible to update your server's php version to version 7.0 ?

I'm having issues using the backup because of the php version that is being used on your live site.

Thanks,
Shane

#657486

ok went ahead and updated to 7.0 for site

#674123

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for updating the server but don't perform the woocommerce views update as yet.

Right now i'm still having some issues with the export. Hopefully I can resolve this to begin the testing for you.

Thanks,
Shane

#684652

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

I'm still having issues with the backup 🙁

What i'm I want you to do for me is to provide a zip file of the database and a zip of the wordpress install folder.

This way I can do the restoration on my test site manually.

Thanks,
Shane

#686100

would you prefer to have the credentials for one of the other sites with the issue that has less products and is smaller? you might have more luck with a backup that way?

#686480

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Yes that could help as well since i'm having issues with this one.

The private fields have been enabled once more.

Thanks,
Shane

#686529
#687219

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Screen Shot 2018-04-18 at 10.49.51 AM.png
Screen Shot 2018-04-18 at 10.48.54 AM.png

Hello,

So i've tested this and upgraded woocommerce views and the theme . The frontend shop page still remains the same.
See Screenshot.

I'm assuming that this is what the shop is intended to look like.

Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.