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[Resolved] invalid key

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user was getting an invalid site key when trying to register his plugins.

Solution:

In this user's case it was a case of using the wrong url to register the plugin. Please ensure that the domain name matches the site that you are trying to register.

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Last updated by neilT-2 5 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#918457

hi there
just bought the plugin but when I enter it in wordpress it tells me:

1. Get your site-key for hidden link. If you already have a key, get it from your account. Otherwise register on toolset.com.

2. Insert your key and activate automatic updates:
x4tikxIIbB

Keep toolset.com up-to-date about which theme and plugins I use
If you ever want to stop sending the information about active plugins and theme to toolset.com, please visit the Plugins admin screen. You will see a checkbox to control this in Toolset plugin section.
Invalid site key for the current site.

It's a direct copy and paste - pls advise?
Thanks

#918517

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Neil,

Thank you for contacting our support forum.

I tried looking on our system for your site hidden link but wasn't able to see a site registered under that domain. The site was registered with hidden link . Could you add the www. as well.

Thanks,
Shane

#918833

Hi Shane - thanks so much for the swift reply. The purchase we made only allows 1 domain to be added thus adding www. also is not possible.
Please advise?
Kindest thanks

#918842

Hi it's ok all fixed 🙂 thanks!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.