Skip Navigation

[Resolved] Information from content template still not showing up in email

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 6.28 hours from now. Thank you for your understanding.

This topic contains 19 replies, has 2 voices.

Last updated by maiS 2 months, 1 week ago.

Assigned support staff: Waqar.

Author
Posts
#1929911

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Mai,

I just placed a test order on your website and I noticed that the order is set to on-hold status and not processing.

Can you change the line in the snippet from:


if ( $email->id == 'customer_processing_order' ) {

To:


if ( ($email->id == 'customer_on_hold_order') || ($email->id == 'new_order') ) {

regards,
Waqar

#1937723

Hi Waqar,

Sorry for the late reply - let me test it

#1937741

Hi Waqar,
It seems to work now!!! Thank you so much!

#1937771

Waqar
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

That's wonderful and glad I could help.

Please mark this ticket as resolved and start a new one for a different question or concern.

#1937791

My issue is resolved now. Thank you!