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[Resolved] Information from content template still not showing up in email

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This topic contains 19 replies, has 2 voices.

Last updated by maiS 2 months, 1 week ago.

Assigned support staff: Waqar.



Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Mai,

I just placed a test order on your website and I noticed that the order is set to on-hold status and not processing.

Can you change the line in the snippet from:

if ( $email->id == 'customer_processing_order' ) {


if ( ($email->id == 'customer_on_hold_order') || ($email->id == 'new_order') ) {



Hi Waqar,

Sorry for the late reply - let me test it


Hi Waqar,
It seems to work now!!! Thank you so much!



Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

That's wonderful and glad I could help.

Please mark this ticket as resolved and start a new one for a different question or concern.


My issue is resolved now. Thank you!