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[Resolved] in Divi, when Types is active, the theme admin page is WSOD

This support ticket is created 7 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by zarrar sheikh 7 years, 1 month ago.

Assisted by: Mohammed.

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Posts
#582547

I am trying to: View the themes admin page

Link to a page where the issue can be seen:
hidden link

I expected to see:
the themes admin page

Instead, I got:
WSOD

#582721

Hello Zarrar,

I'm Mohammed, the Toolset support team leader.I will do my best to help you.

I have a DIVI theme installed on a local test website. all the admin pages run normally.

Could you please disable all non-Toolset plugins and test the issue to see if there is another plugin causes a conflict with Toolset and DIVI ?

Please let me know what you will find.

If you didn't find any conflict, then, I will need to check your website myself.For this, I will need the access credentials to your website and the page URL wherer the issue exists.

I will set the next reply as a private one so that you can provide this data securely.

Thanks.