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[Resolved] Images uploaded or attached to field not displaying?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The user is unable to update/add images after the last Toolset Types update.

Solution:
This is a known issue and will be fixed in the upcoming release. In the meantime, implement the patch in the following errata https://toolset.com/errata/fatal-error-in-image-optimisation-plugins-when-using-types-3-3-11/

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by michaelS-53 3 years, 9 months ago.

Assisted by: Jamal.

Author
Posts
#1671155

Our site has a field for "box art" or "cover art" and we regularly upload images to there, which then get displayed on a relevant page. Since about a week ago, we noticed the box art is no longer attaching. We can successfully upload an image to the media library and select it from the box, but when we save it vanishes from the backend field and doesn't display on the front end.

#1672073

Jamal
Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+00:00)

Hello and thank you for contacting the Toolset support.

Please check if the patch on the following known issue will fix this for you https://toolset.com/errata/fatal-error-in-image-optimisation-plugins-when-using-types-3-3-11/

If it does not, please activate PHP debugging and reproduce the issue, we may catch an error that can help us find out why.
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

#1672745

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.