Images in backend are displaying very large.

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Setting up custom fields, Types plugin

This topic contains 8 replies, has 2 voices.

Last updated by Christian Cox 4 years, 5 months ago.

Assisted by: Christian Cox.

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Posts

September 25, 2019 at 1:35 pm #1348197

marcB-6

Schermafbeelding 2019-09-25 om 08.58.38.jpg

Hi Nigel

A while ago we discussed an issue i was facing, for some reason i'm not able to post in that thread anymore, so that's why i created a new support topic. It is this topic: https://toolset.com/forums/topic/tiny-mce-is-throwing-errors-causing-problems/

In a new website the issue occured again, and so i thought it was a good moment to solve this one.
The issue is that images in the backend are displayed very large (not the usual thumbnail). See screenshot.
I deactivated all plugins except for Toolset and switched themes but it was not solving the issue.

If you want i can provide you with creds so you can have a look and make a copy if neccesary.

Let me know!
Marc

September 25, 2019 at 3:55 pm #1348343

Christian Cox

Okay yes, please provide login credentials in the private reply fields here.

September 26, 2019 at 1:47 pm #1349257

Christian Cox

Okay thank you, I suspect this is the same problem another client has already reported. Our developers are aware of the problem and working on a solution. I'll keep you posted as I receive more information here.

September 26, 2019 at 2:59 pm #1349355

marcB-6

Okay Christian, thanks for the update. Two questions:
- When do you think the solution will be pushed to live?
- And is it an idea to provide users that are having this problem with a CSS snippet that can be added and solves the problem in the meanwhile?
Thanks!
Marc

September 26, 2019 at 3:02 pm #1349357

Christian Cox

I'm not sure when the problem will be solved. The developers have not provided a temporary solution with CSS, so I don't have anything to share right now. I'll keep you posted here as I receive more information.

September 26, 2019 at 3:58 pm #1349419

marcB-6

Ok, thanks.
For all other users, you can add the following CSS in a plugin like custom css and js.

.js-wpt-file-preview img {
  max-width: 150px;
  max-height: 150px;
}

October 24, 2019 at 3:28 pm #1369115

Christian Cox

Hi, our developers have informed me that the fix for this issue will be included in the next version of Types. I'll keep you posted here as I receive more information about the release schedule. Thanks for sharing your patch in the meantime!

October 25, 2019 at 7:13 am #1369655

marcB-6

Thanks for the update Christian (the service level of you guys keeps on surprising me :)).
Have a good day!

November 12, 2019 at 1:56 pm #1380981

Christian Cox

Just a quick update to let you know Types 3.3.7 has been released and is available for automatic update or download. Feel free to open a new ticket if the problem is not completely resolved, and we can take another look.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.