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[Resolved] Image size is too small

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 6 replies, has 3 voices.

Last updated by Shane 5 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#952418

My product images are showing as thumbnails. I want them to show at their full size. I tried the css given in another thread that used Divi since this is my theme, only I changed gallery to image thinking it would work. It didn't. I've tried selecting other size options when setting up the shortcode but nothing is working. If there is other css I should be using could you give it to me?
Thanks

#952787

To output an image with a Toolset ShortCode you do not apply CSS, instead you apply Custom or existing Image Sizes and attributes in the ShortCode.

This is explained here (for both WooCommerce products and other Post Types or fields):
https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-woo-product-image
https://toolset.com/documentation/user-guides/views-shortcodes/#vf-153425
https://toolset.com/documentation/customizing-sites-using-php/functions/#image

Have you tried them?
If they do not apply, this is a BUG or compatibility issue or a problem with how the ShortCode was inserted.

Please consider this if you use DIVI:
https://toolset.com/documentation/recommended-themes/toolset-divi-integration/matching-divi-styling-using-toolset/

As well, I would recommend to test this with no other plugins and another theme just to confirm that you do not deal with a conflict
Cache mechanisms can also heavily affect sizes of images displayed (since cached)

Please let me know if the issue persist after all above steps.

Thanks!

#953273

Hi

I de-activated plugins, disabled bootstrap, tried various shortcodes and the only way I can get the product image to show full size is if I have a single column text module. I need it to be two columns though because I have content I need to put next to the image. If I give you admin credentials to the website can you fix it for me?

Thank you

#953721

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jamie,

Yes please provide the credentials as well as a link to the page so that I can have a look at the issue.

Thanks,
Shane.

#953880

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jamie,

IT seems that this is on a private server so I would need the credentials to see the site as well.

Thanks,
Shane

#953892

Hi
The username is flywheel and the password is straight-edge. If you have any further issues logging in I'll just give you my wordpress login and password. Thanks

#955694

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Jamie,

Thank you I was able to get on to the site.

I tried looking at the images on the product pages but they all seem normal sized to me. Is there a specific page that this issue is occurring ?

Please let me know.
Thanks,
Shane

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.