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[Resolved] Image doesn't update

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This topic contains 2 replies, has 2 voices.

Last updated by marcialB 6 months, 2 weeks ago.

Assigned support staff: Christian Cox.

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#1473555

Hi there

I try to replace an image in the backend. For some reason, it doesn't update to the new URL though. I made a video so you see the problem.

hidden link

Do you have any ideas why that might happen? The posts were imported from a CSV file with WP ALL IMPORT.

Best,
Marcial

#1473671

Christian Cox
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Hi, I'm not sure offhand why this would be happening but we can try to figure it out. Please try these troubleshooting steps first:
- Update all Toolset plugins to their latest versions.
- Temporarily deactivate all plugins except Types and Views.
- Temporarily activate a default theme like Twenty Twenty.
- If you have any custom code snippets in Toolset > Settings > Custom Code, please temporarily deactivate them.
- Test the image update process again.
- If the problem is resolved, reactivate the parent theme and test, then activate the child theme and test, then activate other plugins testing one by one until the problem returns.
- If the problem was not resolved, please open the browser console and let me know if any JavaScript errors appear while testing the image replacement process.

#1473923

Hi Christian

The update didn't work. So I assumed that it must be the pictures. What I noticed was that the affected images did not have thumbnails. So I regenerated all thumbnails, which solved the problem.

Thanks anyway for your input.