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[Resolved] Image doesn't update

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This topic contains 2 replies, has 2 voices.

Last updated by marcialB 6 months, 2 weeks ago.

Assigned support staff: Christian Cox.


Hi there

I try to replace an image in the backend. For some reason, it doesn't update to the new URL though. I made a video so you see the problem.

hidden link

Do you have any ideas why that might happen? The posts were imported from a CSV file with WP ALL IMPORT.



Christian Cox

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Hi, I'm not sure offhand why this would be happening but we can try to figure it out. Please try these troubleshooting steps first:
- Update all Toolset plugins to their latest versions.
- Temporarily deactivate all plugins except Types and Views.
- Temporarily activate a default theme like Twenty Twenty.
- If you have any custom code snippets in Toolset > Settings > Custom Code, please temporarily deactivate them.
- Test the image update process again.
- If the problem is resolved, reactivate the parent theme and test, then activate the child theme and test, then activate other plugins testing one by one until the problem returns.
- If the problem was not resolved, please open the browser console and let me know if any JavaScript errors appear while testing the image replacement process.


Hi Christian

The update didn't work. So I assumed that it must be the pictures. What I noticed was that the affected images did not have thumbnails. So I regenerated all thumbnails, which solved the problem.

Thanks anyway for your input.