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[Resolved] Image classes missing after last update

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Last updated by lauraH-2 6 years, 2 months ago.

Assisted by: Beda.

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#608107

I am trying to: just updated Toolset to 2.2.21

Link to a page where the issue can be seen: hidden link

I expected to see: That first image should have a class on it "full-width-bg", and it did after it was originally set up, but

Instead, I got: after the update, I can no longer see the class, and therefore the CSS is not working.

#608210

1. Is this image inserted by Toolset ShortCodes?
2. If so, can you show me where and how you inserted the ShortCode?
(Seems to be in a View loop)
3. Most importantly, do you have a backup from before the Update?
4. If so, please send it to me via a google drive link.

I can then perform the update, observer and log the process with a debugger, and report to the Developers if there are issues.

For now, it matter for you most to bring back the classes, for that we need to know where they where added initially (supposedly passing it in the ShortCode attribute), and re-add it, if it's missing.

If the ShortCode still features the class, but you still do not see it in the front end after the below tests, please let me know:
- test with no other plugin or theme but Toolset and native WordPress Themes
- check that no cache is blocking
- re-save the View in question, eventually try to output the field elsewhere to see if the class is still missing.

In my local tests, our Image ShortCode outputs the classes added to it perfectly fine.

If you cannot fix this issue with above steps, a Site's Snapshot would help a lot.
https://toolset.com/faq/provide-supporters-copy-site/
(possibly from before the update)

Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.