[Resolved] I'm unable to update my plugins. License still valid.

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[kyleH-2]

Updating my plugins, via standard wordpress updater.

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi,

Thank you for contacting us and I'd be happy to assist.

For the automatic plugins update feature to work, it is important that the Toolset plugins have been registered on the website, with a valid "site key".

Please go to WP Admin -> Plugins -> Add New -> Commercial and confirm that the Toolset registeration is active.
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/ )

Note: In case, you've migrated the website from one address to another, you'll need to delete the old site key and generate a new one, using the new address and then register using that new key.

I hope this helps and please let me know how it goes.

regards,
Waqar

[kyleH-2]

Hi Waqar,

No still isn't working. Have unregistered, created new key, still saying download is forbidden.

Do you hve access to check?

Best regards
Kyle

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi Kyle,

Thanks for writing back and sorry to learn that the issue still persists.

To troubleshoot this in more detail, I'll need access to the website's admin area.

Can you please share temporary admin login details, in reply to this message?

Note: Your next reply will be private and please make a complete backup copy, before sharing the access details.

regards,
Waqar

[Waqar Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)]

Hi Kyle,

Thank you for sharing the admin access.

From the backend, your website seems to be properly activated with a Toolset site key, but the issue seems to be communicating with the external server to update the plugins.

In "Site Health" section ( at WP Admin -> Tools -> Site Health ) there are two seperate issues logged related to "http_request_failed".
( screenshot: hidden link )

I'll recommend to turn on WordPress debugging ( ref: https://wordpress.org/support/article/debugging-in-wordpress/ ) and see if any error or warnings are logged in the server's error log when the update fails and the forbidden message is shown.

A few points that you'll need to confirm from your hosting provider are:

1. Are the files and folder permissions on the server inline with WordPress recommendations?
( ref: https://wordpress.org/support/article/changing-file-permissions/#permission-scheme-for-wordpress )

2. If there is some limitation/restriction imposed on the use of wp-cron or loopback?

3. If there are any a firewall or security modules ( e.g. mod_security ) involved that could block the outgoing cURL requests.

Note: The website seems to be using Cloudflare CDN too and so I'll also recommend testing the update process with CDN temporarily disconnected, to narrow down to a possible cause.

I hope these points will help and please let me know how it goes.

regards,
Waqar