Skip Navigation

[Resolved] I got a message saying I have an unregistered version of toolset

This thread is resolved. Here is a description of the problem and solution.

Problem:

I have got this message on WP: " You are using an unregistered version of Toolset and are not receiving compatibility and security updates. Register now".

When I click on register now, it asks for the site key, however, when it put my key, it says that it is invalid.

Solution:

You can regenerate the site key again:

1) Go to URL https://toolset.com/account/sites/

2) Add new site, fill the full site URL, for example:

https://my-site.com

Then use the new site key, and test again.

Relevant Documentation:

This support ticket is created 3 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: 

This topic contains 4 replies, has 2 voices.

Last updated by angelapiqui 3 years, 12 months ago.

Assisted by: Luo Yang.

Author
Posts
#1603157

Hi there,

I have got this message on WP: " You are using an unregistered version of Toolset and are not receiving compatibility and security updates. Register now".

When I click on register now, it asks for the site key, however, when it put my key, it says that it is invalid.

How can I get this fixed?

Regards,

Sintia Oliveira

#1603609

Hello,

Please follow our document to regenerate the site key and test again:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
Section "Automatic Installation (once you have Types plugin installed)"

#1604833
toolset.jpg

Hi Mr. Yang,

Thank you for writting back.

I had done that, but that's when I get a message saying that my key is invalid. Please see screenshot. Then I deleted the site from Toolset and re-added it again, it didn't work though.

#1605029

As the message you mentioned above: the key is invalid.

You can regenerate the site key again:
1) Go to URL https://toolset.com/account/sites/
2) Add new site, fill the full site URL, for example:
hidden link
Then use the new site key, and test again.

#1606243

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.