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[Resolved] I get upgrade message even after upgrading plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is getting a registration message for their View plugin even though their plugins are registered.

Solution:

I checked on our system ticket for this issue and it seems that this is fixed.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic contains 7 replies, has 2 voices.

Last updated by Shane 3 years ago.

Assigned support staff: Shane.

Author
Posts
#920838
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I am trying to: Update Toolset Views

I expected to see: No warning message

Instead, I got: I was able to upgrade Toolset Views via Plugins, Add New, Commercial. however the notice continues to show "You must have a valid subscription..." (see screen shot).

#920922

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

This is strange as the error is only occurring on this plugin only.

Could you deactivate it and re-activate it and let me know if the issue still remains.

Thanks,
Shane

#921028

Hi. Deactivating and reactivating does not resolve the issue. Thanks.

#921327

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Possibly re-registering the site would cause it to go away. Its might be possible that views isn't picking up the registration information.

Could you remove the site key and then re-add it and let me know if this works.

Thanks,
Shane

#921461

Hello,

I unregistered toolset and re-registered with the same key. Didn’t change anything.

Thanks.
James.

#921772

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

Our team has identified the issue and should be working to fix it.

The plugin should continue to work as normal.

Thanks,
Shane

#923010

Are you able to provide a time frame for a fix? Thanks.

#923051

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi James,

I see on our system that this is fixed but I can't give an exact timeframe.

Thanks,
Shane