Skip Navigation

[Resolved] I can’t update the plugins

This thread is resolved. Here is a description of the problem and solution.

Problem:
On plugins page I see the following notice "You must have a valid subscription in order to get upgrades or support error"

Solution:
This issue is fixed with Types version 2.2.23.

Relevant Documentation:

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

Author
Posts
#631823

I am trying to update the toolset plugins but I see on the plugin-page:
'You must have a valid subscription in order to get upgrades or support for this plugin'

When I go to the te specific toolset plugin page of the site I see:
'Toolset is registered on this site. Your Lifetime account gives you updates for life."
Why can't I update the plugins. Before it was no problem.

I tried to unregister and again register but it doesn't fix the problem

I have a Lifetime No expiry account

#631857

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Please allow me to consult our Devs and I'll get in touch with you as soon as possible.

#632276

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've update for you.

We are going to release a new Types version 2.2.23 today. Please head to your account's Download page to download the
latest Types version 2.2.23 in order to resolve this issue.

#632277

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've update for you.

We are going to release a new Types version 2.2.23 today. Please head to your account's Download page to download the
latest Types version 2.2.23 in order to resolve this issue.

#632411

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Types 2.2.23 is released. Please update your plugin and try to resolve your issue.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.